Paid Support as a Service

Grow your business with our customer support service designed for fast growing resellers, ISVs and integrators.

Powered by our team of engineers, agents, experts, ready to answer your tickets 24/7

  • Technology specific support desks

    Whether you’re introducing a new offering or lack support capabilities, our team fill those on demand, with support agents specializing in

     

    • Microsoft Office 365 & Microsoft 365
    • Microsoft SharePoint Online
    • Microsoft Dynamics 365
    • Microsoft Azure Active Directory Premium
    • Microsoft Intune
  • Add a new margin to your business

    Enhance your customers experience by adding remote support capability. Meanwhile creating additional revenue for your business.

  • Outsource to reduce costs

    Re-deploy your support resources to higher value tasks and have our support engineers provide first point of contact to provide quality support to your customers.

  • Transition to a multichannel to suit your customer needs

    For businesses that have outgrown their existing customer support model, we offer a mature service capability model with email, telephone and self-service portal support. rhipe has ability to handle a high influx of enquiries using either a 12x5 or 24x7 support desk.

  • Pay As You Go

    No upfront fees, no fixed term contract and you pay as you grow.

Let our team solve your problems, so you can focus on growth.

Get a pricing estimate

Our Packages

Customer End User Support – 24x7 365 Days

Designed for reseller customers who need around the clock support, organisations operating in multiple time zones or with staff work non-traditional business hours.

  • Premium Email, telephone and support portal 24x7 365 Days a year

  • Mature service desk (ITIL) capability

  • Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365

  • Remote Support Capacity

  • Multilingual Support - English, Thai, Indonesian, Malay, Sinhala and Korean

Customer End User Support – 12x5 Weekdays

Designed for reseller customers who only need support on weekdays during standard office hours 8am to 8pm.

  • Cost effective Email, telephone and support portal for normal business hours

  • Mature service desk (ITIL) capability

  • Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365.

  • Remote Support Capacity

Customer End User Support – 14x7 AfterHours

Designed to extend existing support service offerings of Partners to provide reseller customers with afterhours support outside of standard business hours. 6pm to 8am Mon – Sunday.

  • Afterhours Email, telephone and support portal
  • Mature service desk (ITIL) capability
  • Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365
  • Remote Support Capacity