Powered by our team of engineers, agents, experts, ready to answer your tickets 24/7
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Technology specific support desks
Whether you’re introducing a new offering or lack support capabilities, our team fill those on demand, with support agents specializing in
- Microsoft Office 365 & Microsoft 365
- Microsoft SharePoint Online
- Microsoft Dynamics 365
- Microsoft Azure Active Directory Premium
- Microsoft Intune
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Add a new margin to your business
Enhance your customers experience by adding remote support capability. Meanwhile creating additional revenue for your business.
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Outsource to reduce costs
Re-deploy your support resources to higher value tasks and have our support engineers provide first point of contact to provide quality support to your customers.
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Transition to a multichannel to suit your customer needs
For businesses that have outgrown their existing customer support model, we offer a mature service capability model with email, telephone and self-service portal support. rhipe has ability to handle a high influx of enquiries using either a 12x5 or 24x7 support desk.
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Pay As You Go
No upfront fees, no fixed term contract and you pay as you grow.
Let our team solve your problems, so you can focus on growth.
Get a pricing estimate
Our Packages
Customer End User Support – 24x7 365 Days
Designed for reseller customers who need around the clock support, organisations operating in multiple time zones or with staff work non-traditional business hours.
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Premium Email, telephone and support portal 24x7 365 Days a year
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Mature service desk (ITIL) capability
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Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365
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Remote Support Capacity
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Multilingual Support - English, Thai, Indonesian, Malay, Sinhala and Korean
Customer End User Support – 12x5 Weekdays
Designed for reseller customers who only need support on weekdays during standard office hours 8am to 8pm.
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Cost effective Email, telephone and support portal for normal business hours
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Mature service desk (ITIL) capability
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Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365.
- Remote Support Capacity
Customer End User Support – 14x7 AfterHours
Designed to extend existing support service offerings of Partners to provide reseller customers with afterhours support outside of standard business hours. 6pm to 8am Mon – Sunday.
- Afterhours Email, telephone and support portal
- Mature service desk (ITIL) capability
- Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365
- Remote Support Capacity