Powered by our team of engineers, agents, experts, ready to answer your tickets 24/7

  • Technology specific support desks

    Whether you’re introducing a new offering or lack support capabilities, our team fill those on demand, with support agents specializing in

     

    • Microsoft Office 365 & Microsoft 365
    • Microsoft SharePoint Online
    • Microsoft Dynamics 365
    • Microsoft Azure Active Directory Premium
    • Microsoft Intune
  • Add a new margin to your business

    Enhance your customers experience by adding remote support capability. Meanwhile creating additional revenue for your business.

  • Outsource to reduce costs

    Re-deploy your support resources to higher value tasks and have our support engineers provide first point of contact to provide quality support to your customers.

  • Transition to a multichannel to suit your customer needs

    For businesses that have outgrown their existing customer support model, we offer a mature service capability model with email, telephone and self-service portal support. rhipe has ability to handle a high influx of enquiries using either a 12x5 or 24x7 support desk.

  • Pay As You Go

    No upfront fees, no fixed term contract and you pay as you grow.

Let our team solve your problems, so you can focus on growth.

Get a pricing estimate

Our Packages

Customer End User Support – 24x7 365 Days

Designed for reseller customers who need around the clock support, organisations operating in multiple time zones or with staff work non-traditional business hours.

  • Premium Email, telephone and support portal 24x7 365 Days a year

  • Mature service desk (ITIL) capability

  • Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365

  • Remote Support Capacity

  • Multilingual Support - English, Thai, Indonesian, Malay, Sinhala and Korean

Customer End User Support – 12x5 Weekdays

Designed for reseller customers who only need support on weekdays during standard office hours 8am to 8pm.

  • Cost effective Email, telephone and support portal for normal business hours

  • Mature service desk (ITIL) capability

  • Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365.

  • Remote Support Capacity

Customer End User Support – 14x7 AfterHours

Designed to extend existing support service offerings of Partners to provide reseller customers with afterhours support outside of standard business hours. 6pm to 8am Mon – Sunday.

  • Afterhours Email, telephone and support portal
  • Mature service desk (ITIL) capability
  • Support Agents, qualified O365 / M365 specialists providing highest quality fault finding and diagnostics for all Office 365
  • Remote Support Capacity