Paid Support as a Service

• Technology specific support desks

  Whether you’re introducing a new offering or lack cloud specific support capabilities, our team can help fill those capability gaps on demand, with support agents specializing in Azure & Modern Workplace. 

• Add a new margin to your business

  Enhance your customers experience by adding a support capability to your business whilst creating additional revenue for your business.

• Outsource to reduce costs

  Through rhipe you can increase your support on demand as your business faces a higher influx of enquiries. Our pay-as-you-go pricing allows you to scale fast or move coverage around as needed.

  Find out more about our low cost support model here

• Transition to a multichannel, 24/7 support service

  For businesses that have outgrown their existing customer support model, we offer a mature service capability model with multiple channels, designed to handle a high influx of enquiries, 24/7.

• Pay As You Go

  No upfront fees, no fixed term contract and you pay as you grow.

Uplift for resellers’ customers’ admins to call for Modern Workplace support.

• Level 2 support for an end customer’s support desk

• Builds out service catalogue

• Deep O365 / M365 specialists (250k seats deployed)

• Re-deploy support resources to higher value tasks

• Higher level of first call resolution – less handoffs

• Includes up to 3 days strategy and enablement consulting days per quarter

• Who contacts rhipe: Named Customer Admin (named users up to 3)

Uplift for resellers customers end users to call for Modern Workplace support.

• Customers or Partners don’t have a (mature) support desk (ITIL) capability (24*7)

• Looking for transition to Modern Workplace support capability

• Includes up to 3 days strategy and enablement consulting days per quarter

• Who contacts rhipe: Customer End Users

Uplift for resellers’ customers’ admins to call for Azure support only.

• Don’t have cloud infrastructure support capability

• Level 2 support for an end customer support desk

• Deep Azure specialist skills

• Includes 3 days strategy and enablement consulting days per quarter

• Direct relationship with Microsoft

• Who contacts rhipe: Named End Customer User (up to 3) or Customer Service Desk

Uplift for resellers customers end users to call for all support.

• Don’t have cloud infrastructure support capability

• Can be combined with Managed Cloud Desktop for a full ITIL Service Desk

• Deep Azure specialist skills

• Includes 3 days strategy and enablement consulting days per quarter

• Who contacts rhipe: End Users or Customer Service Desk