Paid Support as a Service

Grow your business with our customer support service designed for fast growing resellers, ISVs and integrators.

Powered by our team of engineers, agents, experts, ready to answer your tickets 24/7

  • Technology specific support desks

    Whether you’re introducing a new offering or lack cloud specific support capabilities, our team can help fill those capability gaps on demand, with support agents specializing in Azure & Modern Workplace. 

  • Add a new margin to your business

    Enhance your customers experience by adding a support capability to your business whilst creating additional revenue for your business.

  • Outsource to reduce costs

    Through rhipe you can increase your support on demand as your business faces a higher influx of enquiries. Our pay-as-you-go pricing allows you to scale fast or move coverage around as needed.

    Find out more about our low cost support model here

  • Transition to a multichannel, 24/7 support service

    For businesses that have outgrown their existing customer support model, we offer a mature service capability model with multiple channels, designed to handle a high influx of enquiries, 24/7.

  • Pay As You Go

    No upfront fees, no fixed term contract and you pay as you grow.

Let our team solve your problems, so you can focus on growth.

Get a pricing estimate

Our Packages

Modern Workplace Customer Admin Support

Uplift for resellers’ customers’ admins to call for Modern Workplace support.

  • Level 2 support for an end customer’s support desk

  • Builds out service catalogue

  • Deep O365 / M365 specialists (250k seats deployed)

  • Re-deploy support resources to higher value tasks

  • Higher level of first call resolution – less handoffs

  • Includes up to 3 days strategy and enablement consulting days per quarter

  • Who contacts rhipe: Named Customer Admin (named users up to 3)

Modern Workplace Customer End User Support

Uplift for resellers customers end users to call for Modern Workplace support.

  • Customers or Partners don’t have a (mature) support desk (ITIL) capability (24*7)

  • Looking for transition to Modern Workplace support capability

  • Includes up to 3 days strategy and enablement consulting days per quarter

  • Who contacts rhipe: Customer End Users

Azure End Customer Admin Support

Uplift for resellers’ customers’ admins to call for Azure support only.

  • Don’t have cloud infrastructure support capability

  • Level 2 support for an end customer support desk

  • Deep Azure specialist skills

  • Includes 3 days strategy and enablement consulting days per quarter

  • Direct relationship with Microsoft

  • Who contacts rhipe: Named End Customer User (up to 3) or Customer Service Desk

Managed Cloud Compute

Uplift for resellers customers end users to call for all support.

  • Don’t have cloud infrastructure support capability

  • Can be combined with Managed Cloud Desktop for a full ITIL Service Desk

  • Deep Azure specialist skills

  • Includes 3 days strategy and enablement consulting days per quarter

  • Who contacts rhipe: End Users or Customer Service Desk