Microsoft Teams have long been considered a significant collaborative platform for any business, as it includes all the important features and functionality that make it an effective tool for the modern workplace.
Now, Microsoft has announced the merger of Skype for Business Online with Teams, meaning any customer with 500 seats or less will be automatically upgraded to Microsoft Teams starting September 30, 2018.
This blog consists of all the important details regarding the transition and how your customers can gain benefits from this important change.
Automated Upgrade Roadmap
- The automatic upgrade process will target the small customer base first, which means customers who use only IM and Presence will be the first to transact.
- New customers on-boarded to Office 365 with 500 seats or less will be transitioned directly to Microsoft teams.
- Partners will have the option to manually perform the upgrade for their end customers.
- For customers with more than 500 Skype for Business Online seats, the automatic upgrade won’t proceed automatically; in this scenario, either the customer or the partner must proactively perform the upgrade manually. (Please check the link at the bottom of this blog for more information)
- In Hybrid scenarios, where the customer is using Skype for Business online along with an on-premises server, the partner or customer must perform the upgrade manually.
- On-premises Skype for Business servers won’t be affected by this transition and can continue to use the Skype for Business client.
Important Recommendations for Partners
Although Microsoft is making the transition from Skype for Business online to Teams seamless, there are still a few important recommendations which I would like to mention to our partners:
- Remove Skype for Business online from any displayed advertisements by September 30, 2018
- Create clear strategic plans for any manual upgrades
- Brief your customers about the transition
- Brief your helpdesk about the transition
- Perform a trial run with a dummy customer (automated)
- Perform a trial run for a partner-led upgrade (manual)
Opportunity for Channel Business
The transition from Skype for Business Online to Teams results in much more than just migrating users from one platform to another. The amalgamation of these two global platforms will further enhance the user experience as well as simplifying communication within customers’ organisations.
After this transition, Microsoft Teams will be the single pane of glass where users can be more productive, join a conversation, collaborate and share with their contacts. This also makes Microsoft Teams a great selling opportunity to customers who will be getting a full content collaboration service powered by all the latest and greatest technology that Microsoft offers.
Unfamiliar with Teams?
If you are not familiar with Microsoft Teams, or not sure how your customers can take full advantage of features offered by Teams, you can find many useful materials provided by Microsoft that wil help you get started including:
- Microsoft teams Partner Readiness Kit
- Microsoft Teams Training list
- Microsoft Teams Partner datasheet
- Microsoft Teams Use Case Packet for every department
- Practical Guidance
- Customer Onboarding guide
- Microsoft Teams Partner Offer Kit
- End Customer Offer Presentation
- Elevator pitch presentation
- Teams Offer one pager
- Microsoft teams Partner Sales Kit
- End-user training for Microsoft Teams
You can access these assets from Microsoft through the links below:
If you have any questions regarding the Skype for Business update, please contact JY Wong and Mikki Chopra.
Cloud Enablement Specialist