PRISM was the first value-added distributor platform to simplify the day-to-day management of subscriptions, usage, transactions, and vendor program engagement for partners. Today, the PRISM self-service partner platform helps thousands of partners with invoicing, billing, and provisioning of subscription services, usage reporting and more. It supports real-time integration to vendor portals and partner systems, with analytics, dashboards, and reporting tools that empower our partners to track, monitor, and manage their profitability.
Manage Vendor Programs and Customers
Using PRISM, partners can view active programs, manage customers and access program guides. Download pricing, set up notifications, sign up to programs and manage active signed agreements, within one environment.
Manage Users, Subscriptions and Invoicing
Quickly and simply create new PRISM users, control access and deactivate users. Manage subscriptions, spend threshold notifications, and renew orders. PRISM enables partners with annual orders to self-service order renewals, with no need to contact rhipe Support. Users can also self-serve their operational contacts in PRISM by adding and editing usage reporting, invoicing and statement contacts. Download invoices individually or in bulk as required, download attached CSV files with invoice line items, Azure data or purchase order confirmation.
Unique Features for Microsoft CSP Partners
Microsoft CSP partners have access to an even richer set of functions and features within PRISM, especially with the release of Microsoft’s New Commerce Experience (NCE) in 2022. Partners can:
- Create and manage tenants, connect or transition tenants to Microsoft CSP
- Create and manage monthly or annual NCE subscriptions, Azure Plan, Add Ons
- Run reports on active subscriptions, by customer, expiration dates or product. Or access audit records against tenants and or subscriptions
- Provision Azure Reservations
- Create and manage Azure spend notifications to keep an eye on Azure usage during the month
We have built out documentation on Microsoft CSP functions in PRISM under our knowledge base articles available to existing partners here.
PRISM Connect
Automatically transfer product and billing-related information from your PRISM invoice to your Professional Services Automation (PSA) system. using a secure sync engine. This connectivity eliminates your need to manually create and update the final invoices before sending them to your customers.
PRISM Connect can sync all monthly products in the Microsoft Cloud Solution Provider (CSP) program, including Azure.
PRISM Connect currently allows you to connect your PRISM Portal account through to the following list of PSA Systems:
- ConnectWise
- AutoTask
For more information please see our Knowledge Base articles of PRISM Connect here, these detail how integration works, best practice advice etc.
Simplified Complex Billing
Consumption billing can be a beast to conquer. PRISM enables partners to easily track their billing, with consolidated invoices for each program, with data at a subscription, tenant and customer level, including pro-rata to the day. Billing data is available in PDF invoices and CSV files detailing the line item information. For more information on our Consumption Invoicing please see the related article.
Frequently Asked Questions
To onboard to a new program in PRISM, navigate to the Programs tab select “View More” on the Program you would like to be enrolled into.
Read the information and resources provided under the Program Information section. Partners can also view and download a copy of the current pricelist using the pricelist button. When ready to onboard select the Sign Up button.
On the Sign Up page, work through the designated tasks, these may include vendor pre-registration, select currency, provide vendor account IDs, read and accept Terms & Conditions/program guides. Once completed, select the Submit icon. After which our Operations team will enable your account for this program and let you know once completed via email.
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