Frequently Asked Questions

1. How should partners use these promos?
Partners can include these promos in current customer acquisition motions to enable new customers in need of a meeting solution to sign up with a partner. Throughout the promos, partners have opportunity to showcase the value of Microsoft 365 and Teams as a meeting solution to new customers to drive to a purchase decision. The Audio Conferencing promo presents partners with the opportunity grow Microsoft 365 sales by enabling the full Teams meeting capabilities, thereby increasing the value of the Microsoft 365 suites.

The Business Voice Promo provides partners with the opportunity to upsell existing Microsoft 365 Business customers to Business Voice, enabling customers on both callings and meetings scenarios through the addition of Phone System and Audio Conferencing (included in Business Voice).

2. How long will these promos be available?
The Audio Conferencing adoption promo which will run from October 1st, 2020 to March 31st, 2021, and Business Voice without calling plan promo will run from November 1st, 2020 to April 30th, 2021.

3. What does “New Customer Only” mean?
The Business Voice without calling plan and Audio Conferencing offers only be available to the following types of customers:

• A net new customer tenant
• An existing customer tenant which does not have an active or recently cancelled (within the last 30 days) subscription on any of the following products across CSP, Web Direct, or any other Microsoft commercial channels.

4. How do I provision the promo subscription for my eligible customers?
You can provision the promo subscription for your eligible customers in PRISM portal directly.

5. How would I know that my customer is eligible for the promotion
You can check in your customer’s M365 admin center to confirm that they do not have an active subscription of M365 Business Voice (without calling plan) and M365 Audio Conferencing within the past 30 days.

6. Does the promotion apply if my customer wants to cancel existing offer and repurchase?
Based on the new customer definition, the promotion will not be applied because the customer has an active or cancelled offer within 30 days.

7. What if my customer does not align to one of the eligible customer types?
If your customer is not eligible for either promotion, it is because they already have either Audio Conferencing or Business Voice. Your customer should continue paying their current rate for their Audio Conferencing or Business Voice subscriptions.

8. What happens if a customer wants to cancel or can no longer pay prior to completion of promo?
If an online service subscription is canceled before its fixed term expires, Microsoft will not invoice customers/partners for any future scheduled billings for that subscription and pro-rate the charges for the current month if applicable. At this time, online service subscriptions that are canceled will not incur an Early Termination Charge. At a future date, however, Early Terminations Charges may be incurred for new online service subscriptions that are canceled prior to their expiration.

9. Can I charge customers for their Free Audio Conferencing or up charge my customer for Business Voice during the promo period?
For Audio Conferencing, partners may choose to sell customers the free or paid license. For Business Voice, Microsoft expects partners to pass along the full promo value to customers during the promo period. Microsoft may audit partners to ensure compliance.

10. Do partners need to wait until the end of the promo to convert customers to higher paid SKU?
For the Audio Conferencing promo, partners can convert or upsell customers to paid SKUs via CSP at any time. When this happens, partners can cancel the subscription with the promotional rate and purchase the paid Audio Conferencing offer to void the promotion with the normal rate.
For the Business Voice without calling plan promo, partners do not have the option to convert customers early. Microsoft has applied a discount to the Business Voice SKUs in CSP from November 1, 2020 to April 30, 2021 and there is not an option to switch partners to a fully priced version of product until after the promo period ends.

11. Does this promo apply to both monthly and annual billing frequency?
No. This promo applies only to monthly billing frequency. Customers who choose to pay annually will not receive any promotional pricing.

12. Is there a cancellation fee if customer wants to cancel the subscription within the 1-year subscription
There are no cancellation fees.

13. Is there a minimum or maximum quantity for the promo licenses?
The minimum quantity is 1 for both promos. For Microsoft Business Voice (without calling plans) maximum quantity is 300 but for Audio conferencing there is no limit.

14. When does the promotional pricing end?
The promotion pricing expires 12 invoices from the subscription start date.

15. What happens when I increase seat count (remaining below maximum) on the promoted offers during the promotion period?
For subscriptions purchased with promotional pricing, new seats added to this subscription during the promotion period will receive the same promotion price for the same discount period. New seats added outside of the promotion period (March 31, 2021 for Microsoft 365 Audio Conferencing and April 30, 2021 for Business voice without calling plan) will receive the regular price. You will also need to create a separate subscription for the same SKU so to continue to receive promo price.