What are Microsoft subcontractors?
Microsoft and its affiliates operate the services offered under the Data Processing Terms (DPT) section of the Microsoft Online Services Terms (OST). Microsoft may hire other companies to provide limited services on its behalf. Any such subcontractors will be permitted to obtain Customer Data only to deliver the services Microsoft has retained them to provide, and they are prohibited from using Customer Data for any other purpose. These subcontractors may provide services to one or more services offered under the DPT. The list below does not apply to Previews or other services not yet in general release.
What services do the subcontractors provide?
- Operations and Service Maintenance: These subcontractors assist with incident response, service operations, and troubleshooting problems.
- Customer and Technical Support: Assist in providing technical support to customers.
- Content Delivery Network (CDN): Provide infrastructure, operations and support for the CDN service.
- Microsoft Affiliates: Microsoft international employees may be employed by one of these Microsoft affiliates.
Updates to Azure subcontractors list
Microsoft has updated the subcontractors list for the services offered under the Data Processing Terms (DPT) section of their Online Services Terms (OST). View the updated list here: aka.ms/Online_Serv_Subcontractor_List
Because many Azure customers use multiple online services from Microsoft, they have simplified this into a single, consolidated list. The Microsoft Online Services list covers subcontractors for all of the Online Services offered under the DPT section of our OST. As detailed in those terms, this includes most services in:
- Microsoft Dynamics CRM Online
- Microsoft Dynamics 365
- Microsoft Intune
- Microsoft Office 365
- Microsoft Power BI
*Starting October 1, 2016*, Microsoft will publish any new subcontractors on the list six months in advance of their authorization to perform services that may involve access to customer data.
Microsoft still maintains a separate list for Microsoft Commercial Support, which covers the subcontractors used by their global support organization for all Microsoft products (including but not limited to support for Microsoft Online Services). These subcontractors will have access to customer data only to the extent customers choose to share customer data during their support interaction.
Microsoft aims to continue to provide 14 days’ advance notice for additions to this list.
By Andrey Korenkov, Partner Enablement Specialist, rhipe
About the author
Andrey Korenkov is a Strategy and Enablement Specialist at rhipe delivering partner transformation through the strategic implementation of Microsoft cloud technologies. Andrey has seven years of experience in Microsoft cloud technologies working with Microsoft enterprise licensing, service providers and channel partners. He is driven to help rhipe partners adopt and deliver new cloud technologies while ensuring they are minimising risk and reducing their administrative headaches.