Update 1: Microsoft Cloud Agreement is now discontinued. All your customers must now accept the Microsoft Customer Agreement (MCuA) for purchase of any new subscriptions or update of seat count through the Microsoft CSP program. If you’d like to see which customers you haven’t confirmed MCuA acceptance for, please go to our PRISM portal Reports section and select the Microsoft Customer Agreement Report.
Update 2: Partners can now invite the Global Admins of their customers to view and accept the MCuA in Microsoft 365 Admin Centre using this generic link.
What is Microsoft Customer Agreement?
The new Microsoft Customer Agreement is a contractual agreement between the end customer and Microsoft. It aims to streamline the purchasing terms for end customers, regardless of the way channels, partners and customers are buying. In the CSP program, the new agreement will essentially replace the current Microsoft Cloud Agreement, previously introduced back in November 2018.
Since February 1, 2020, customers are required to accept the Microsoft Customer Agreement (MCuA) and partners are required to confirm customer acceptance for MCuA, to make new orders in the Microsoft Public Cloud under the CSP program. Without MCuA acceptance and confirmation, your customers will not be able to make a new purchase, including changing seats, in the CSP program through you.
You can review the Microsoft Customer Agreement today at http://aka.ms/customeragreement.
How does a customer view and accept MCuA?
As a CSP reseller transacting through rhipe, you have now two options when presenting the Microsoft Customer Agreement to your customers:
Option 1 – Partner Attestation: You can present the new Microsoft Customer Agreement (McuA) to customers in much the same way that you previously did for the Microsoft Cloud Agreement by doing the following:
- Download the latest version of Microsoft Customer agreement @ http://aka.ms/customeragreement
- Send a copy of MCuA to your customers
- Confirm the acceptance of MCuA by your customers in PRISM Portal by filling in the Information required in rhipe PRISM portal: First name, last name, email, signing date and optionally phone number.
Note: Bulk attestation option is also available through rhipe PRISM portal. For more details, please refer to our information slides @ http://rhi.pe/MCuA
Options 2 – NEW! Customer accepts directly through Microsoft 365 Admin Centre : This option enables simplified agreement management, faster implementation and less work for partners. Once the customer accepts directly within the Microsoft 365 Admin Centre, it confirms approval of terms. You can do this in two ways; (1) by sending your customers a generic link to M365 Admin Centre, or (2) by requesting for reseller relationship from your customers, which they will also be asked to accept the Microsoft Customer Agreement during the process.
1. Through Generic link:
Simply send this generic link to your customers.
The Global admin of the customer tenant will need to click on the link and sign into Microsoft 365 Admin Cent, accept the agreement and click “Accept”.
2. Through Request Reseller Relationship
You can also now navigate to Customer tab within Partner Centre and click on “Request a reseller relationship” link.
When your customer accepts your relationship request by signing to their Microsoft 365 Admin Centre, they will be asked to accept the reseller relationship and Microsoft Customer Agreement. See sample email below.
For full information about MCuA and the MCuA customer signing experience, please refer to the Microsoft Customer Agreement in CSP guide.
Where can partners or customers review the most current version of the Microsoft Customer Agreement (MCuA)?
The most current version of the Microsoft Customer Agreement (MCuA) for viewing and download at http://aka.ms/customeragreement.
Where do I find Additional Resources from Microsoft:
Partners can view the Microsoft Customer Agreement content available on this CSP Gallery page. Including:
What do I need to do if I am a partner with API integration with rhipe?
PRISM API will only accept the MCuA after January 31, 2020.
Please visit this page for more information about the API change.
For more information around the Microsoft Customer Agreement (MCuA), please reach out to your respective rhipe Account Manager.
This blog is brought to you by Mikki Chopra from the Strategy and Enablement Team.
If you have any question, please contact him at Mikki.firstname.lastname@example.org