Update: The Go Live of Microsoft Customer Agreement (MCuA) in rhipe PRISM portal has been moved to December 17, 2019, and we will still accept the attestation of Microsoft Cloud Agreement. The Acronym of Microsoft Customer Agreement is now MCuA, instead of MCAv2
Microsoft introduced the Microsoft Customer Agreement (MCuA) on October 1, 2019. The Microsoft Customer Agreement is a simplified purchase agreement that provides consistent purchase terms for customers – regardless of the way customers choose to buy.
On December 17, 2019, rhipe PRISM portal will start accepting the partner attestation of MCuA. If you have a new customer buying CSP subscriptions through rhipe, you can either confirm your customer’s acceptance of the Microsoft Customer Agreement (MCuA), or you can continue to confirm the acceptance of the old Microsoft Cloud Agreement (MCA). We recommend that our CSP resellers confirm the new Microsoft Customer Agreement, as it is a mandatory requirement for a customer to accept the Microsoft Customer Agreement for purchase of new subscription or update of seat count through the Microsoft CSP program starting January 31, 2020.
Your other existing CSP customers can continue to transact under the Microsoft Cloud Agreement (MCA) during the transition period before the Microsoft Customer Agreement becomes mandatory on January 31, 2020.
This blog will provide an overview of the important information for rhipe CSP indirect resellers, what the new Microsoft Customer Agreement is and what are the important dates to keep in mind when presenting this to your end customers.
What is Microsoft Customer Agreement?
The new Microsoft Customer Agreement is a contractual agreement between the end customer and Microsoft, which is meant to streamline the purchasing terms for end customers, regardless of the way channels and partners the customer are buying from. In the CSP program, the new agreement will essentially replace the current Microsoft Cloud Agreement, previously introduced back in November 2018.
You can review the Microsoft Customer Agreement today at http://aka.ms/customeragreement.
How is the new Microsoft Customer Agreement different from the Microsoft Cloud Agreement?
Microsoft Cloud Agreement (MCA) is the current customer agreement that a customer accepts from Microsoft. However, a customer will need to sign multiple MCA if they are purchasing through multiple CSP partners. They will also need to accept multiple agreement from Microsoft if they are purchasing through multiple licensing channels.
The Microsoft Customer Agreement (MCuA) is the replacement agreement for the CSP customers. Once signed, there is no expiration or renewal of agreement requirement. It is portable, as it can be used by customer for purchasing of licenses across multiple Microsoft licensing channels.
What do I need to do to prepare for MCuA as a Partner?
Before MCuA is available in PRISM Portal on December 17, 2019, you will be asked to continue doing the current MCA Partner Attestation through PRISM portal, just as what you have been doing today. Once MCuA is available on December 17, 2019, you can attest the acceptance of MCuA by your customers.
For existing customers in PRISM, you can continue to add and edit the subscription for them under rhipe CSP like what you are doing today. Having said that, it is recommended that you present a copy of the MCuA to your customer so that you can attest that they have accepted MCuA in PRISM portal starting December 17, 2019.
For new customers, attest acceptance of MCA before December 17, 2019, or MCuA starting December 17, 2019 to add new subscriptions. We highly recommend you ask your customers to accept MCuA, even though MCA acceptance confirmation will still be available in PRISM.
What you should do on during the transition period and when Microsoft Customer Agreement (MCuA) becomes mandatory milestones?
|Important Dates||Activity||What is required from you?|
|December 17, 2019||Microsoft Customer Agreement (MCuA) becomes available for partner attestation through PRISM Portal||
|Early January 2020||Partner can invite their customers via a URL to review and accept MCuA in Microsoft Admin Center||
|January 31, 2020||Microsoft Cloud Agreement (MCA) no longer available for purchasing in CSP||By this date, all partners should have their customers’ acceptance of MCuA to add and edit customer subscriptions in CSP. Failure to do so might also affect the renewal of their subscriptions.
Partners can continue to invite customers to accept the MCuA in the customers’ Microsoft Admin Center, or attest the acceptance or MCuA in PRISM portal
How do my customers accept the new Microsoft Customer Agreement (MCuA)?
Since the confirmation of the MCuA is the responsibility of the partner, the above question becomes very relevant to this blog. To make things simple, rhipe PRISM portal would provide you with a URL to redirect your customers to review and accept MCuA in Microsoft Admin Center. The detailed process of Microsoft customer agreement acceptance consists of two stages which are as following:
- Partner Attestation of MCuA from December 17, 2019 in PRISM Portal
- Partner fills in the Information required in Prism: First name, last name, email, signing date and optionally phone number.
- Partner proactively keeps the record of the information which is also available in PRISM.
- Partner will be able to upload a csv file to confirm the acceptance of MCuA by multiple CSP customers.
- Available from early January 2020, partner can also invite their customers via a URL to review and accept the Microsoft Customer Agreement in Microsoft Admin Center. The link can be obtained in PRISM portal.
- Partners will be notified once MCuA is accepted. (Details to follow)
- Subscription can be created once customer has signed the MCuA.
- Partner can also check and see whether customer has signed MCuA before. If yes, then can provision subscription without needing customer to sign MCuA again.
- Partner attestation option in PRISM portal will continue to remain available.
Can I still use the current Microsoft Cloud Agreement (MCA)?
You can use the current Microsoft Cloud Agreement (MCA) attestation until January 31, 2020. However, it is recommended that once the Microsoft Customer Attestation feature becomes available in PRISM portal on December 17, 2019 you transition from confirming the Microsoft Cloud Agreement (MCA) to Microsoft Customer Agreement (MCuA) instead.
Your existing customers who have accepted the Microsoft Cloud Agrement (MCA) can continue to add/edit/renew subscriptions through CSP until January 31, 2020. They must accept the Microsoft Customer Agreement (MCuA) after January 31, 2020 to continue adding/updating/renewing CSP subscriptions through you.
Where can partners or customers review the most current version of the Microsoft Customer Agreement (MCuA)?
The most current version of the Microsoft Customer Agreement (MCuA) for viewing and download at http://aka.ms/customeragreement.
What do I need to do if I am a partner with API integration with rhipe?
PRISM API will accept both agreements until mid-January 2020, after this point only the Microsoft Customer Agreement will be accepted.
Please visit this page for more information about the API change.
For more information around the Microsoft Customer Agreement (MCuA), please reach out to your respective rhipe Account Manager.
This blog is brought to you by Mikki Chopra from the Strategy and Enablement Team.
If you have any question, please contact him at Mikki.firstname.lastname@example.org